Refund Policy

You may request a refund of eligible unused purchased credits at any time. There is no deadline based on the purchase date. This applies to existing and future unused purchased credits, subject to the unused-amount review below. Credits already used for API requests and promotional credits are not refundable under this policy. Purchased credits do not expire if you keep them. The $5 monthly free usage allowance cannot be refunded and does not roll over.

Refunds are reviewed by support when requested, not issued automatically. The separate referral reward-release period is not a deadline for requesting a refund; later refunds may still reverse referral rewards.

This policy covers purchased API credit. An invoice raised under usage-based billing, which Arnict enables for an account only by agreement, covers inference resources already provided to you and is not refundable under this policy, except where a billing or technical error is established or applicable law requires otherwise. Contact support@arnict.com about an invoice you believe is wrong.

Email support@arnict.com from your account email. Include the top-up reference, if available, from Billing and tell us that you want unused credits refunded. If an older purchase is not shown in Billing or you cannot find its reference, provide the approximate payment date and amount so support can locate it. Giving a reason is optional.

Do not send card numbers, security codes or API-key secrets. Support will verify the payment and account ownership before returning funds.

Support verifies the purchase, account ownership and unused credit before processing the refund. Pending API requests or payment reviews may need to finish so we can establish the amount. Credits you use while the request is being reviewed reduce the amount available for refund.

A refund or reversal also removes a proportionate share of any bonus credit granted on that payment. We account for pending usage when reviewing the refund. If a payment is reversed through a dispute or another process, the associated credit adjustments still apply and any resulting account shortfall must be covered. Bonus credit has no refundable cash value.

For a top-up that received a first top-up matching bonus before that offer ended on October 20, 2026, the refund limits in the Refund Policy of September 24, 2026 still apply.

We confirm the eligible amount with you. Submitting a request does not itself issue a refund or immediately change your balance.

Approved refunds are normally processed through Stripe to the original payment method. If that route fails or is unavailable, support will verify the payment and arrange a supported alternative with the original payer for returning eligible funds. The same payment cannot be reimbursed twice. The corresponding credit and bonus adjustments still apply, and support will confirm the outcome with you.

Posting times depend on Stripe, your card issuer or bank. Your issuer’s currency-conversion or other fees are outside Arnict’s control. An alternative refund route is only for returning a verified eligible refund; it does not make credits transferable or create a general cash-withdrawal service.

Contact support if you believe a payment was duplicated, an amount was charged incorrectly, or confirmed credit was not added. Include the top-up reference or API request ID. These issues are reviewed separately from unused-credit refunds.

This policy does not limit any refund, cancellation or other consumer rights that apply by law, including rights that provide a different remedy from this policy.